Go-live is one of the most critical phases in an EMR implementation, the culmination of what can be years of planning, preparation, and long nights. That’s why we’re proud of being named by KLAS as one of the best firms in go-live support. This segment represents one of CSI’s core competencies; CSI has built a practice around go-live support and has focused on developing and refining tools and methodologies to deliver value to our clients.
KLAS is a well-known and highly respected industry research company, providing analysis of the top vendors and services in healthcare IT. For the report, KLAS spoke to 69 provider organizations (over half of the hospital organizations in the U.S. who used go-live services in the last 18 months) to better understand how they measure go-live success and investigate how well their go-live firm met their expectations for managing personnel, providing knowledgeable resources, and effectively planning and coordinating logistics.
“For our clients, go-live represents the culmination of one of the most complex, expensive, and longest initiatives their organization has undertaken,” says Kate Mays, CSI’s Healthcare IT Division President. “It’s imperative that go-live is successful; failure is not an option. So choosing a firm with the right methodology, leadership, resources, and price is a big decision for our clients. The fact that we have been ranked #1 for large go-live firms speaks volumes to our team’s commitment to our clients’ outcomes and brings an enormous sense of pride to our work.”
CSI was recognized for its strong vetting process, ensuring the highest-quality resources for each engagement. The KLAS report quoted one of our clients as saying, “One of the firm’s strengths is that they anticipate their customers’ needs. They are very responsive to requests, and their leadership team communicates and works well with us. The leaders know their resources’ strengths and weaknesses, so they are good at placing resources in the right locations. I would very highly recommend CSI Healthcare IT for go-live support.”
Another client remarked, “We never have to worry about CSI Healthcare IT. They take care of everything.”
We couldn’t have said it better ourselves.