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Improving Training Program Within an Established Epic Environment

Improving Training Program Within an Established Epic Environment

Challenge

Erlanger Health System is an academic system of hospitals and medical services based in Chattanooga, Tennessee. The Phase II training program was not keeping up with the aggressive timeline to prepare for a big bang go-live. CSI provided our Training Director to move the project forward in order to maintain the pace of the timeline.

Solution

CSI’s Training Director reviewed and updated the Epic Training implementation; including updating the EPIC training calculator, adding multiple rooms, and cross-credentialed trainers to fulfill the errors found within the training calculator.  CSI also streamlined many other training activities prior to end user training such as Phase I New Employee Training, training request and ticketing system, LMS system errors, and the STS program.

Result

Working with CSI’s Training Director has placed Erlanger Health System back on track with the aggressive timeline.  The training team has been successfully training both Phase I and Phase II employees and has an overall training satisfaction score of 4.6 out of 5.

Improving Training Program Within an Established Epic Environment

Improving Training Program Within an Established Epic Environment

Ensuring high adoption rate of Allscripts EHR across large healthcare system

Ensuring high adoption rate of Allscripts EHR across large healthcare system

Large-scale EPIC Implementation Conducted on-time and within budget Across 40+locations

Large-scale EPIC Implementation Conducted on-time and within budget Across 40+locations

Implementing Large Scale, Multi-tiered Epic CPOE Training Across a Large Hospital System

Implementing Large Scale, Multi-tiered Epic CPOE Training Across a Large Hospital System

Providing High Level Professional Services Expertise and Leadership for Big-Bang Go-Lives

Providing High Level Professional Services Expertise and Leadership for Big-Bang Go-Lives

Improving Processes Within An Established Epic Environment

Improving Processes Within An Established Epic Environment

Executing Multiple Customized Go-Lives Across a Healthcare System

Executing Multiple Customized Go-Lives Across a Healthcare System

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