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Case Study - Norton Healthcare

Large-scale EPIC Implementation Conducted on-time and within budget Across 40+locations


The Challenge: 

Norton Healthcare is one of Kentucky’s biggest healthcare systems with more than 40 locations serving the Louisville area. The facilities required assistance with implementing three Ambulatory Waves and two Inpatient Waves of Epic systems as well as the project management associated with a Go-Live.

The Solution:

CSI Healthcare IT sent Norton Healthcare more than 300 experienced contractors to help manage all aspects of the project scope. They provided skilled resources, workflow knowledge, internal and external resource scheduling and logistics for all of Norton’s ambulatory sites. CSI also assisted in developing a command center and a communication model to use within the center and among the super users, and to keep Go-Live support affordable, a super user program was created to utilize local medical students.

The Result:

Norton Healthcare’s Epic implementation in 180 ambulatory locations and five hospitals was completed within the timeframe and within budget. Since working with CSI Healthcare IT, Norton’s electronic medical records allow the patients PCP Specialist and hospital visits to be viewed in one single database, increasing end-user satisfaction.

“CSI has been fabulous partners with Norton, particularly through our initial installation of Epic across our enterprise in recent years. They are super nice, professional and exceed expectations with regards to great customer service. By far my favorite professional resources firm I have ever worked with.

Deborah Rickert, Epic Project Director

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